Last updated: October 26, 2026
Terms and Conditions of Use
Please read these Terms carefully before using the CrysLuna website and placing an order. By accessing our site, creating an account, or completing a purchase, you agree to be bound by these Terms.
1. About Us
CrysLuna is the trading name of the company identified in our Legal Notice. Contact: info@crysluna.com.
2. Website Use
You may use this website only for lawful, personal shopping and information‑gathering purposes. You agree not to disrupt, overload, hack, scrape, or misuse the site or its systems. You are responsible for keeping your account login details secure if you register an account.
3. Product and Pricing Information
We try to keep product descriptions, photos, sizes, and prices accurate. Natural stones and handmade items vary slightly in colour, pattern and shape, so your item may not look identical to product photographs. Prices shown are in US dollars. We reserve the right to correct errors, adjust pricing, or remove items without prior notice, subject to applicable law.
4. Orders and Acceptance
When you submit an order, you are making an offer to buy. We are not obligated to accept every order. We may cancel or refuse an order for reasons including stock unavailability, pricing errors, suspected fraud, or violation of these Terms. If we cancel your order, we will refund any payment received.
5. Payment
Payment is due at checkout. We support payment methods shown on the checkout page. By providing payment details, you confirm you are authorised to use that payment method. All transactions are processed by third‑party payment providers and are subject to their own terms and privacy rules.
6. Shipping and Delivery
Shipping terms, transit estimates, delivery areas and free shipping rules are set out in our Delivery and Returns Policy. Delivery times are estimates only and are not guaranteed. Delays can happen because of postal disruptions, holidays, customs, or circumstances outside our control. Risk of loss and damage to the goods transfers to you when the parcel is delivered to the address you provided. If your order is lost in transit or arrives damaged, please contact us as described in our Delivery and Returns Policy.
7. Returns, Refunds and Cancellations
Return eligibility, timelines, conditions and refund procedures are explained in our Delivery and Returns Policy. Return shipping costs may be your responsibility unless the item arrived damaged or incorrect. We will not accept returns of items that are damaged by you, used, altered, or missing original packaging after delivery.
8. Intellectual Property
All text, images, logos, designs, graphics and page content on this website belong to or are licensed to CrysLuna. You may not copy, reproduce, sell, redistribute, modify, or use any of this content commercially without written permission.
9. Third-Party Services
The website may link to or rely on third‑party services such as payment processors, carriers, email providers and analytics tools. We are not liable for the performance, privacy practices or content of those independent services.
10. Disclaimers
Crystals and stone items are decorative objects. We make no claims of healing, spiritual benefit, luck‑bringing or supernatural effects. Our website and products are provided “as available” without warranties beyond those that cannot be excluded by law. We are not liable for indirect, incidental or consequential losses connected with your purchase or use of our items, to the fullest extent permitted by law.
11. Governing Law and Disputes
These Terms and any contract between us are governed by the laws of the People's Republic of China. Any dispute arising out of or related to your use of this website or your order may be submitted to the competent courts in Shenzhen, Guangdong, China. Nothing in these Terms limits any consumer rights that cannot be waived under the laws of your place of residence.
12. Changes to these Terms
We may revise these Terms from time to time. The updated version will be published on this page with a new “Last updated” date. Your continued use of the website after changes go live means you accept the revised Terms.
13. Contact
If you have questions about these Terms, email us at info@crysluna.com.