Privacy Policy

Last updated: October 26, 2026

CrysLuna (“CrysLuna,” “we,” “us,” or “our”) operates the website crysluna.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise use our Service.

By using our Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of our website, and information provided to us by service providers involved in processing your transactions and delivering our services.

Personal Information You Provide

Depending on how you interact with our Service, we may collect:

  • Name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Telephone number;
  • Account login information;
  • Order and purchase information;
  • Information you provide when contacting customer support; and
  • Other information you voluntarily provide to us.

We collect this information primarily when you create an account, place an order, contact us, request customer support, or otherwise provide information through our website.

Payment Information

We do not store your complete credit card or other payment card details on our servers.

Payments may be processed by third‑party payment service providers, such as PayPal. When you make a payment through a third‑party payment provider, your payment information is handled directly by that provider in accordance with its own privacy policy and security practices.

We may receive limited payment‑related information, such as payment status, transaction identifiers, or other information necessary to confirm and fulfill your order.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Referring website or URL;
  • Pages visited;
  • Date and time of visits;
  • Information about how you interact with our website; and
  • Other technical information necessary for website operation, security, and performance.

We use this information primarily to maintain website security, prevent fraud, diagnose technical problems, analyze website performance, and improve the functionality and user experience of our Service.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To create and maintain customer accounts;
  • To process, confirm, fulfill, and ship orders;
  • To process payments and verify transactions;
  • To arrange delivery and provide shipping or tracking information;
  • To process returns, refunds, exchanges, and other order‑related requests;
  • To send order confirmations and other transactional communications;
  • To respond to customer service requests and inquiries;
  • To communicate with you regarding your account or purchases;
  • To maintain and improve our website and services;
  • To detect, investigate, and prevent fraud, unauthorized activity, and security incidents;
  • To comply with applicable laws, regulations, legal processes, or governmental requests; and
  • To protect the rights, property, safety, and security of CrysLuna, our customers, and others.

We do not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing any notice required by applicable law.

Marketing Communications

We do not send promotional or marketing emails unless you have voluntarily opted in to receive them, where required by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the applicable email or by contacting us at info@crysluna.com.

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service‑related communications, such as order confirmations, shipping updates, account‑related notices, or responses to customer inquiries.

3. How We Share Your Information

We do not sell your personal information.

We do not share your personal information for cross‑context behavioral advertising or targeted third‑party advertising.

We may disclose personal information to trusted third‑party service providers when reasonably necessary to operate our business and provide services to you. These service providers may include:

Payment Providers

We may share information necessary to process and verify transactions with payment processors such as PayPal.

Shipping and Delivery Providers

We may provide necessary customer and order information to shipping and delivery providers, including freight forwarders, USPS, UPS, DHL, and applicable international postal or delivery services, so that your order can be delivered.

Email and Communication Providers

We may use third‑party email and communication service providers, including Brevo, to send transactional emails and, where applicable, marketing communications on our behalf.

These providers may process information such as your name, email address, and information necessary to deliver and manage communications.

Website and Technology Service Providers

We may use third‑party providers that assist with website hosting, security, technical maintenance, analytics, fraud prevention, or other essential business operations. These providers may have access to personal information only to the extent reasonably necessary to provide services to us and are expected to handle such information in accordance with applicable requirements.

Legal and Regulatory Requirements

We may disclose personal information if reasonably necessary to:

  • Comply with applicable law, regulation, legal process, subpoena, or court order;
  • Respond to lawful requests from governmental authorities;
  • Protect our rights, property, or safety;
  • Investigate fraud or security incidents; or
  • Enforce our agreements and policies.

We may also disclose information in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, subject to applicable law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide basic website functionality and improve your experience.

Essential cookies may be used to:

  • Maintain shopping cart contents;
  • Maintain customer sessions;
  • Support account functionality;
  • Remember necessary preferences; and
  • Provide basic website and checkout functionality.

We may also use limited analytics technologies to understand website performance, diagnose technical issues, and improve our services.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features, including account, shopping cart, checkout, or other functionality.

If we introduce additional advertising, analytics, or tracking technologies that require additional notice or consent under applicable law, we will update this Privacy Policy and implement any required controls.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services;
  • Process and maintain records of transactions;
  • Provide customer support;
  • Maintain business and financial records;
  • Prevent fraud and maintain security;
  • Resolve disputes;
  • Enforce our agreements; and
  • Comply with applicable legal, tax, accounting, and regulatory obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required for these purposes, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

6. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know / Access: Request information about the personal information we collect, use, or disclose about you.
  • Right to Correct: Request correction of inaccurate or incomplete personal information.
  • Right to Delete: Request deletion of personal information, subject to applicable legal and operational exceptions.
  • Right to Data Portability: Request certain personal information in a portable format where required by applicable law.
  • Right to Opt Out: Where applicable, opt out of the sale or sharing of personal information for targeted advertising.
  • Right to Non‑Discrimination: Exercise applicable privacy rights without unlawful discrimination.

Because privacy rights vary by state and jurisdiction, not every right listed above may apply to every individual.

We do not sell personal information or share personal information for cross‑context behavioral advertising or targeted third‑party advertising.

How to Submit a Privacy Request

To submit a privacy‑related request, please contact us at:

Email: info@crysluna.com

Please provide enough information for us to reasonably understand and respond to your request. We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized disclosure or deletion.

We will respond to valid requests within the time period required by applicable law.

7. California Privacy Rights

If you are a California resident, California law may provide you with additional privacy rights regarding your personal information.

Depending on applicable law, California residents may have rights to know, access, delete, correct, and obtain certain information about the collection and use of their personal information, as well as rights concerning the sale or sharing of personal information.

CrysLuna does not sell personal information and does not share personal information for cross‑context behavioral advertising or targeted third‑party advertising.

California residents may submit privacy requests by contacting:

info@crysluna.com

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Our website uses SSL/TLS encryption to protect information transmitted between your browser and our website.

Payment transactions are handled through third‑party payment providers using their own security measures.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without the required authorization, we will take reasonable steps to delete that information as required by applicable law.

If you believe that a child has provided personal information to us, please contact us at:

info@crysluna.com

10. Third‑Party Websites and Services

Our website may contain links to third‑party websites, services, or payment platforms.

These third parties may have their own privacy policies and practices. CrysLuna is not responsible for the privacy, security, content, or practices of third‑party websites or services that we do not control.

We encourage you to review the privacy policies of third‑party services before providing them with personal information.

11. International Data Transfers

CrysLuna is operated by Shenzhen Lingyue Culture Co., Ltd., based in China. Your personal information may be transferred to and processed in China.

Some of our service providers may also process or store information outside the country in which you reside.

For example, payment, email, hosting, security, shipping, and other service providers may operate in different countries or jurisdictions.

Where required by applicable law, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Controller
CrysLuna (see our Legal Notice for operator details)
Email: info@crysluna.com
Website: https://crysluna.com

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