Frequently Asked Questions
Are your crystals natural?
Most of our crystals and crystal trees are natural stones. Some pieces are polished or treated for appearance. Each product page notes the material details.
How do I care for my crystal?
You can cleanse your crystal with moonlight or sage. Some crystals are water‑sensitive or soft; check individual product notes before washing with water. Avoid harsh chemicals and direct strong sunlight for sensitive stones.
What is your shipping time?
Orders take 1–3 business days for processing before shipment.
• Standard Shipping (free): 7–12 business days in transit after dispatch. Deliveries to Alaska and Hawaii take approximately one additional week.
• UPS Express: Usually 3–5 business days in transit after dispatch; faster for major cities
• DHL Express: Usually 2–4 business days in transit after dispatch, fastest option available
Please note: Delivery times are estimates only. Delays may occur during holidays or for remote postal codes.
Can I return an item?
We accept returns of eligible items within 30 days of delivery. Please email info@crysluna.com first to get return instructions.
Do crystals guarantee good luck or healing?
Crystals are decorative pieces for mindful spaces. We do not promise healing or supernatural effects.
What if my item arrives damaged?
Please contact us within 7 days of delivery at info@crysluna.com with your order number and clear photos or a short video of the item and its packaging. An unboxing video is very helpful, but not required. We will review and arrange a solution for you.
Will I pay customs or import taxes?
No. We cover import duties and customs fees for orders shipped to the United States, so there are no import charges when your parcel arrives. State sales or use tax, where applicable, is explained in our Delivery and Returns Policy.